#InfoArch – Post 2. The starting point

diagnosis
As often, we needed to start somewhere. The main idea here was about “marking the starting point” and formalize it, in order to be able to come back and measure what has been achieved later on during the journey. So, as a starting point, we performed a survey, involving stakeholders across every different main organizations (or functions) of the enterprise. Here is an extract of the main outputs of this survey (snapshot taken at the beginning of the initiative).

 The diagnosis

As a general comment, up to now, no corporate structure existed for a business driven approach to manage Core information of the group (so called Master Data, see our definition) and their life-cycle cross different organisations, processes or functions.

Here is an extract of this survey, giving a rough picture of the perceived situation. Diagnosis of the starting point situation (2011):

  • Some organizations (within the enterprise) did make impressive Master Data efforts within their area of responsibility, but, so far, nothing has been coordinated (across these organizations).
  • Master Data are handled inside organizations, to be more specific, inside each and any IT applications. This practice leads to high complexity, redundancy and inconsistency. At the end of the day, such practice (let’s call it “silo practice”) has, of course, high IT cost impact.
  • Information Management / MDM is not in focus as a discipline
  • The existing IT Governance organization has a strong focus on solutions & infrastructure – NOT on MD Governance as discipline.
  • No pro-active and commanding Portfolio Management (e.g.: Project Portfolio Management, Application Portfolio Management) taken a MD view in existing scope and approach.
  • Lack of KPI´s and measures for Master Data discipline.
  • Lack of Management focus on Master Data.
  • Transformation’s roadblocks, due to problem with information harmonization, transparency & availability, exists to achieve the wishing Business Model.
  • No enterprise standard is appointed (nor used) to document / communicate regarding the Master Data (e.g.:information models, class diagrams…).
  • No organization exists to escalate MD issues and pain-points – who to call?
  • Master Data issues are today a problem in many projects, and organizations across the enterprise.

Recommendations

  • Master Data must be governed and managed through-out their entire life-cycles with joint responsibility by Business and IT – as a core asset.
  • Governance of core Master Data entities used cross the whole enterprise must be established.
  • The enterprise CIO is responsible to make it happen.
  • Management of Master Data is to be established and treated as a discipline.
  • Management of Common Master Data should focus on core business information entities that have highest degree of reuse and commonality across the enterprise and be based on demands from an end-to-end process view.
  • Information Management/MDM must be addressed to Top Management as a core and strategic area for business & IT improvements
  • Management of enterprise common information Entities must be considered as one key area of the Process & IT portfolio Management accross the whole enterprise.

Next post of the serie

Break the conventional thinking… coming soon. Stay tuned.

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